Privacy Policy

Information We Collect

At Blitzion Forcer Hotel, we collect information to provide you with exceptional service and experiences:

• Personal Information: Name, address, phone number, email address, and payment details
• Reservation Details: Check-in/check-out dates, room preferences, and special requests
• Service Usage: Information about your use of our facilities including Spa & Wellness Center, Indoor Pool, Fitness Center, Fine Dining Restaurant, Business Center, and Valet Parking services
• Communication Records: Records of your communications with our staff and customer service
• Technical Information: IP address, browser type, and website usage data

How We Use Your Information

We use your information to deliver the luxury experience you expect from Blitzion Forcer Hotel:

• Process and manage your reservations for Executive Suite, Deluxe King Room, Premium Twin Room, Presidential Suite, and Standard Queen Room accommodations
• Provide personalized services and amenities during your stay
• Communicate important information about your reservation and stay
• Process payments and handle billing inquiries
• Improve our services and facilities based on your feedback
• Send promotional offers and updates about our services (with your consent)
• Comply with legal and regulatory requirements

Information Sharing

We respect your privacy and limit information sharing to essential business purposes:

• Service Providers: Third-party vendors who help us operate our hotel and provide services
• Payment Processing: Secure payment processors to handle your transactions
• Legal Requirements: When required by law, regulation, or legal process
• Business Partners: With your consent, for joint promotions or services

We never sell your personal information to third parties.

Data Security

Your data security is paramount to us. We implement comprehensive security measures:

• Encryption of sensitive data during transmission and storage
• Secure access controls and authentication systems
• Regular security audits and updates
• Staff training on data protection and privacy practices
• Compliance with Canadian privacy laws and international standards

Your Rights

Under Canadian privacy law, you have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada

Cookies and Tracking

We use cookies and similar technologies to enhance your online experience:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us analyze website usage and improve performance
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used for targeted advertising (with your consent)

You can manage your cookie preferences through your browser settings.

Data Retention

We retain your personal information only as long as necessary:

• Reservation and billing information: 7 years (for tax and accounting purposes)
• Marketing preferences: Until you unsubscribe or request deletion
• Security footage: 30 days (unless required for investigation)
• Website analytics: 26 months

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Sending an email notification for material changes
• Providing notice during your next visit or communication with us